Assessing users' subjective satisfaction with the Information System for Youth Services (ISYS)

In this investigation, the Questionnaire for User Interaction Satisfaction(QUIS 5.5), a tool for assessing users' subjective satisfaction with
specific aspects of the human/computer interface was used to assess the
strengths and weaknesses of the Info rmation System for Youth Services
(ISYS). ISYS is used by over 600 employees of the Maryland State
Department of Juvenile Services (DJS) as a tracking device for juvenile
offenders. Ratings and comments were collected from 254 DJS employees who
use ISYS. The overall mean rating across all questions was 5.1 on a one
to nine scale. The ten highest and lowest rated questions were identified.
The QUIS allowed us to isolate subgroups which were compared with mean
ratings from four measures of specific interfac e factors. The comments
obtained from users provided suggestions, complaints and endorsements of
the system.
Also cross-referenced as CAR-TR-768