Immediate Usability: Kiosk design principles from the CHI 2001 Photo Library (2001)

This paper describes a novel set of design principles and guidelines for ensuring the immediate usability of public access systems. These principles and guidelines were formulated while developing PhotoFinder Kiosk, a community photo library. Attendees of CHI 2001 successfully used the tool to browse and annotate collections of photographs spanning 20 years of CHI and related conferences, producing a richly annotated photo history of the field of human-computer interaction. We used observations and log data to evaluate the tool and refine the guidelines. They provide specific guidance for practitioners, as well as a useful framework for additional research in public access interfaces.